Hulul Store | Compliance

Compliance

Hulul Tech Store - Terms and Conditions

Please read the terms and conditions carefully before proceeding. By registering and purchasing any of our various products, you acknowledge your agreement to these terms and the privacy policy outlined below. If you do not agree with any of the terms and conditions below, kindly refrain from using our store services.

Hulul Tech Store reserves the right to modify, change, or update these terms and conditions at any time. Such modifications, changes, or updates will be binding on the buyer. Therefore, it is advisable to review them continuously before making a purchase.

Our website, or Hulul Tech Store, is an online store for selling technology-related products in the Kingdom of Saudi Arabia through our website (www.hululstore.sa).

This privacy policy explains how Hulul Tech Store collects and uses the personal information you provide on our website for shipping, delivery, accurate offers, and sending newsletters and special offers from us and our partners. It also describes the options available to you regarding our use of your personal information and how you can access and update this information.

Hulul Tech Store may share some personal details, such as the username, email address, and phone number, with other companies for delivery, marketing, and promotional purposes.

Data protection is a crucial matter for Hulul Tech Store. Therefore, our store only uses the information as outlined in this privacy policy for the purpose of delivering and authenticating your order, sending offers or delivery messages to your phone or email through our store or its partners.

Payment:

The website does not store your credit card information on the website. All your information is encrypted for protection.

Commitments and Warranties:

The user of Hulul Tech Store guarantees that all the data and information provided during registration and the purchase process is accurate, complete, and not forged. The user commits to using valid and legally owned credit cards.

The user of Hulul Tech Store undertakes to compensate for any losses or damages arising from non-compliance with these terms and conditions or any violation of the commitments and warranties in these terms and conditions. The user also agrees to bear the direct and indirect costs and expenses of legal actions, regardless of the amount.

Disclaimer:

Hulul Tech Store allows registered affiliates to comment on and provide different opinions and advice regarding the products offered. The store displays content and information through third parties for some of the products offered, within the general laws and regulations without violating them according to local laws in the Kingdom of Saudi Arabia. Hulul Tech Store does not guarantee or promise in any form the accuracy and safety of the information provided by the third party. We only commit to accepting returns if the information is contrary to what is written or displayed in the product description, without assuming any responsibility.

Hulul Tech Store disclaims any responsibility for comments or statements written by registered members in the product ratings and each person is responsible for what they say.

Advertising and Promotion:

Your affiliation with Hulul Tech Store automatically entitles you to receive promotional messages, special offers, newsletters, or text messages from Hulul Tech Solutions Store or its partners. These messages are used to inform or alert you about new products, specific discounted items, or any news or offers that we believe may interest you. If you find that these messages and newsletters do not suit you, you can unsubscribe by contacting us through the website, or you can contact customer service for any complaints or suggestions.

**Shipping and Delivery Policy**

- We currently ship to all regions of the Kingdom of Saudi Arabia and worldwide.

- Your order will be delivered within a period ranging from (2 - 5) business days within the Kingdom of Saudi Arabia, depending on the city. For example, orders received on Thursday evenings and Fridays each week will be shipped on the following Saturday as the first business day.

- Upon receiving your order, the operations team will send you an email containing the purchase order number and shipment number. You can track the shipment's progress through the shipping company's website after receiving the tracking link.

- The shipping cost is determined based on the order value:

1. If the order value is less than 299 Saudi Riyals, the shipping cost is 30 Saudi Riyals.
2. If the order value is 300 Saudi Riyals or more, shipping is free within the Kingdom.

In the case of entering an incorrect address (for example, entering the name of the nearest main city and the correct address in one of the villages belonging to that city), this may result in the appearance of incorrect shipping company options. The shipping company may refuse to deliver, and the shipment will be returned. The customer is responsible for the return and re-shipping fees after receiving the returned shipment from the shipping company.

If the customer does not receive the shipment or does not respond to the shipping company after the third attempt or after 48 hours for the redbox pick-up service, the shipment will be returned. The customer bears the return and re-shipping fees, and the order cannot be canceled in this case. In the case of returning the entire or partial order, the free delivery fees will be charged if the final order amount changes from the minimum. The refund will be processed within 7 business days after receiving the returned shipment from the shipping company.

- The shipment cannot be canceled after issuance, and its fees are non-refundable in all cases.
- The return fees for orders are equal to the original shipping fees.
- What is mentioned in the tracking information from the shipping company is the only reference to be relied upon.
- All shipping companies communicate through phone calls and text messages only.
- Ignoring the address confirmation or not responding to the delivery address request from the shipping companies is the customer's responsibility.

Privacy and Information Confidentiality Policy

Welcome to the Solutions Tech Information Technology store. We appreciate your trust in us, and we hope to always meet the expectations of our valued customers. To safeguard the rights of its customers through the Solutions Tech store, we strive to maintain the confidentiality of information related to store owners and their customers in accordance with the privacy and information confidentiality policy applied at Solutions Tech. According to Article 15, Clause 4 of the Terms of Use Agreement, we have established these rules in Solutions Tech to clarify the privacy procedures we follow. Upon entering the Solutions Tech store, all your information is subject to these policies.

These policies help you understand how we collect, store, and use your personal information. They are subject to updates, and we always commit to informing you of any changes. Continuing to use the store after being informed of changes implies your consent.

By subscribing to any of Solutions Tech services or dealing with one of our service users, you agree to these policies. This "Privacy and Information Confidentiality Policy" constitutes a legally binding agreement between you, your customers or employers, or any other entity you may represent on behalf of, and Solutions Tech, its affiliated companies, and services referred to as "we," "us," or "Solutions Tech." This policy applies to any new feature or addition to our services.

When we use the term "personal information" in these policies, it refers to any information related to a specific person. This does not include the name of an enterprise employee, work address, email address, or phone number.

We store all your personal information accurately, completely, and up-to-date, based on the information you provide. If you request access to your personal information, we will notify you of its existence and disclose it in accordance with legal requirements. We will always seek your consent before using your personal information for any purpose.

The "Privacy and Information Confidentiality Policy" is available in both Arabic and English. In case of any conflict between the two documents, the Arabic version is the authorized version.

First: Information Obtained and Retained by Solutions Tech in its Electronic Systems:
1. Personal information of consumers, such as name, email, national ID or residence number.
2. Personal information of merchants, such as name, email, national ID, or residence number.
3. Information about the store and its legal entity, such as the commercial registration number and a photocopy of the commercial registration.
4. Personal login information for the online store, such as the username, password, and email.
5. If the merchant does not provide any of the required data, Solutions Tech may attempt to obtain it from other sources.

Second: Information about Revenues and Goods or Services for Stores:
1. We are constantly aware of revenues as merchants use the electronic payment gateways we provide at Solutions Tech.
2. We are aware of data related to the goods or services offered through the stores created by Solutions Tech.
3. We are aware of the general performance of stores to provide support and guidance to merchants to improve their store performance.

Third: Information about Consumers or Customers at Stores:
As we are always keen on developing our customer services, we are aware of the number of customers and their segments.

Fourth: Sharing Data about Merchants and Stores:
1. Solutions Tech aims to develop the businesses of its users by retaining this information to improve the quality of the online store and facilitate e-commerce through Solutions Tech.
2. No one has access to this information except for authorized Solutions Tech administrators, with official permission to access specific and legally restricted information. No one is allowed to share this information without the owner's permission.
3. In case of any irregular activity, Solutions Tech has the right to share the information with legal authorities to take necessary actions to protect the rights of Solutions Tech and other users.

Fifth: Merchant's Consent:
If you are a merchant with Solutions Tech, you agree to publish the "Privacy and Information Confidentiality Policy" on your store interface, complying with the laws and regulations applicable to your business. You also agree to obtain your customers' consent to use and access their personal information by Solutions Tech and any third parties defined by Solutions Tech.

What Data Solutions Tech Collects from Merchants and Why:
1. Your name, address, email address, and phone number.
2. We need this information to provide our services to you, such as verifying your identity, contacting you, and issuing invoices.
3. We collect data from the web pages we host and collect data about how and when you log into your account, as well as information about the device you are using, the browser, and your IP address.
4. The purpose of accessing this information is to improve the services we provide to you.
5. When registering for our services, activating logistics services and payment services in your account, we will collect your addresses, type of business activity, commercial registration number, date of birth, and information about your bank account and personal identification/official identification. This is done to activate logistics and payment services for you, monitor fraud and risks, and comply with current legal requirements.
6. We collect personal information about your customers shared with us during shopping and payment, and we use this information to facilitate order completion and provide high-quality customer service.
7. This information may also be used if you give us explicit permission to do so.
8. Your address book containing your customers' phone numbers and your phone address book that you share with us for your customers' access and to facilitate access services, complete orders, and provide high-quality customer service.
9. Your camera and photo library to allow us to provide our services, such as product images and

more.
10. Location, allowing us to use your location for providing our services. Ensure that you allow us to access these locations.

We collect this information to provide high-quality services when you register with us or provide us with that information.

Fifth: Information about Merchant Customers (Our Clients' Customers):
1. We collect customer names, email addresses, shipping addresses, invoices, mobile phone numbers, IP addresses, device data, and use this information to provide merchants with services, including support, order completion, facilitating payments, and authentication. We also use this information to improve our services.
2. We collect information when a merchant's customer uses or logs into our services, such as when visiting the merchant's site, placing an order, or creating an account.

Sixth: Information from Visitors to the HululTech Store and Support Users:
1. We collect phone numbers and call recordings from support users via phone, as well as names, email addresses, device information, browser, network connection, IP address, and chat transcripts from chat support users. This also includes names, email addresses, and store website (URL) from store and app users.
2. We use this information for account service, service improvement, and responding to any questions you may have.
3. We collect this information when you visit web pages hosted by HululTech Store or communicate with us via email, web, instant messaging, phone, or post content on our websites. We may also collect additional information you provide.

Seventh: Information from Cookies and Similar Tracking Technologies:
- Cookies are small data files, possibly including a unique identifier, sent to your browser from a website and stored on your device. We customize different cookies for each device connecting to our websites and stores.
- Why HululTech Store Uses Cookies and Tracking Technology:
1. We use cookies to recognize your device and provide a personalized experience.
2. We may use cookies to display personalized ads from Google third-party vendors.
3. We also use web beacons, tracking technology, and other automated tracking methods on our websites to communicate with you, measure performance, and improve our services.

Eighth: When and Why We Share Personal Information with Third Parties:
1. HululTech Store works with third parties to provide our services, and we may share personal information with them to support these efforts. In limited circumstances, we may also be required to share information with third parties to comply with legal or regulatory requirements or respond to legal requests from official authorities, including security, law enforcement, and judicial requirements. We may also receive personal information from our partners and third parties.
2. We may share personal information with a third party to prevent, investigate, or take action regarding illegal activities, suspected fraud, or situations involving potential threats to personal safety or violations of our terms of service or other agreements related to services, or as required by law.
3. We may share personal information with a company that acquires our business through merger, acquisition, bankruptcy, dissolution, reorganization, or any similar transaction. In such a case, we will provide notice on our homepage.
4. We may use personal information we collect from you or your customers to directly contact or market to your customers.
5. We may provide personal information collected from you or your customers to other companies for marketing their products or services.
6. HululTech Store will always seek your consent before sharing your personal information with a third party for purposes other than those outlined in this section.

Ninth: What We Do with Your Personal Information When Our Relationship Ends:
1. We continue to store archived copies of your personal information for legitimate business purposes and to comply with regulations and laws.
2. We continue to store unidentified sourced information, such as website visits without identifiers, to improve our services.
- How We Keep Your Personal Information Secure:
1. We follow industry standards in managing information security to protect sensitive information, such as financial information, employee details, and any other personal information entrusted to us. Our information security systems cover individuals, processes, and information technology systems based on risk management.
2. A qualified third party manages our payment gateway, overseeing and auditing our payment gateways.
3. There is no 100% secure method of transmission over the Internet or electronic storage, so we cannot guarantee the absolute security of your personal information.

Tenth: How We Protect Your Information Across Borders:
HululTech Store may send personal information outside the country or region, and it remains responsible for the personal information transferred to a third party abroad for processing or to support our efforts in providing services to you. Any personal information transferred to a third party for data processing is subject to the law and regulations that provide a similar level of protection as HululTech Store. "Similar level of protection" generally means a level of protection generally equivalent to the level of protection provided by HululTech Store.

The Security and Confidentiality of Information for Traders, Consumers, or Stores:
HululTech Store seeks to maintain the confidentiality of user information, and while the privacy policy for traders or stores will not violate the terms of use or privacy policy and information confidentiality, the HululTech Store team emphasizes the following:
1. HululTech Store seeks to maintain the confidentiality of all information related to stores and ensure that no one else has access to it contrary to the policy in place at HululTech Store.
2. HululTech Store works to protect the information of traders and stores with high-quality electronic protection and continuously updates and audits it.
3.

However, due to the internet's inability to be guaranteed 100% against hacking or viruses on the electronic protection systems and protection walls used in the HululTech Store, HululTech Store advises merchants to keep their information strictly confidential. Merchants are advised not to disclose any information that the merchant deems highly important, as this is a commitment from HululTech Store to protect, guide, and advise merchants.

Eleventh: Strategic and Logistic Services (Third-Party Services):
The merchant acknowledges full awareness that if they apply for subscription to a service provided by a third party, they thereby grant complete and full authorization and permission to HululTech Store to provide the service provider with the merchant's, store's, or user's shared data with the service provider, such as username, mobile phone, email, ID or residence number, home address, and other information needed by the service provider (third party). This is to enable the service provider (third party) to provide the requested service that the user has subscribed to.

Twelfth: Rules and Terms of Use for HululTech Store:
All the commitments of HululTech Store, all the commitments of merchants, and all the rights arising in the relationship between the merchant and HululTech Store are stated here: https://hulul.app/site/home. These rules are the "Privacy and Information Confidentiality Policy" derived from the agreement between the merchant and HululTechStore when establishing the store. The Privacy and Information Confidentiality Policy is formulated to ensure the credibility and trust that HululTech Store is keen to provide to merchants.

Thirteenth: Control and Access to Your Personal Information:
You retain all rights to your personal information and store content, and you can access it at any time. Additionally, HululTech Store takes reasonable steps to allow you to correct, amend, delete, or limit the use of your personal information. You can update many types of personal information, such as payment information or contacts, within your account settings. If you cannot change your personal information within your account settings, please contact us to make the necessary changes. It is important to remember that if you delete or restrict the use of your personal information, our services may not work correctly and completely.

Return and Exchange Policy:

In our commitment to ensuring your purchases meet your needs, we have established the following return and exchange policy to achieve this goal. The basic conditions and requirements for the return and exchange process are as follows:

1. The return and exchange period is a maximum of 15 days.
2. Attach the original purchase invoice.
3. The device (or item) must be in its original condition, with confirmation of returning all its accessories, including the packaging and all accompanying contents.
4. Devices, connectors, and electrical adapters must be unused, in the original packaging, and cannot be exchanged after the package is opened.
5. If the box/carton is opened, and the original product packaging is removed without use, a 40% deduction from the device's value will be applied.

The return and exchange are not applicable for the following products or conditions:

1. We apologize for not accepting the return or exchange of products that have been used, installed, or have defects due to misuse.
2. Lack of the original box or any of the original packaging accessories attached, or without any accessory, or after opening electrical devices if there is no manufacturing defect.
3. Sealed goods with special packaging cannot be exchanged or returned after opening unless there is a manufacturing defect.
4. Computer software, printers, mobile phones, games, inks, printing papers, cards, vouchers, Tech Solutions services, and products (as is) cannot be returned or exchanged.

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