Return Terms

Return and Exchange Policy:

In our commitment to ensuring your purchases meet your needs, we have established the following return and exchange policy to achieve this goal. The basic conditions and requirements for the return and exchange process are as follows:

1. The return and exchange period is a maximum of 15 days.
2. Attach the original purchase invoice.
3. The device (or item) must be in its original condition, with confirmation of returning all its accessories, including the packaging and all accompanying contents.
4. Devices, connectors, and electrical adapters must be unused, in the original packaging, and cannot be exchanged after the package is opened.
5. If the box/carton is opened, and the original product packaging is removed without use, a 40% deduction from the device's value will be applied.

The return and exchange are not applicable for the following products or conditions:

1. We apologize for not accepting the return or exchange of products that have been used, installed, or have defects due to misuse.
2. Lack of the original box or any of the original packaging accessories attached, or without any accessory, or after opening electrical devices if there is no manufacturing defect.
3. Sealed goods with special packaging cannot be exchanged or returned after opening unless there is a manufacturing defect.
4. Computer software, printers, mobile phones, games, inks, printing papers, cards, vouchers, Tech Solutions services, and products (as is) cannot be returned or exchanged.

Agent's Warranty